How do I assign the ticket to another user

Assign ticket to another user

Written by Bob Smith

Updated over month ago

How do I customize the URL of the help center

Customizing the URL of the help center.

Written by Bob Smith

Updated over month ago

What would each of the triggers on service automation allow?

About each trigger on the service automation

Written by Bob Smith

Updated over month ago

What are canned responses

About Canned Responses

Written by Bob Smith

Updated over month ago

How to add articles to the help center

Adding Articles to Help Center

Written by Bob Smith

Updated over month ago

How to set up automation on the service module

Setting up automation on the service module

Written by Bob Smith

Updated over month ago

What is a collection?

About Collection

Written by Bob Smith

Updated over month ago

How do I choose who the ticket is assigned to

Assigning Tickets

Written by Bob Smith

Updated over month ago

How do I use a canned response

Steps to use a canned response

Written by Bob Smith

Updated over month ago

How do I add more ticket types, statuses, and priorities

Adding more ticket types, statuses and priorities

Written by Bob Smith

Updated over month ago

What are Views and how it would help

About views and the steps to create views.

Written by Bob Smith

Updated over month ago

How to change the ticket priority or type

Changing ticket priority and type

Written by Bob Smith

Updated over month ago

How do I set up my help center

Setting up help center

Written by Bob Smith

Updated over month ago

How to create a support group

Creating a support group

Written by Bob Smith

Updated over month ago

How do I execute a Macro

Steps to execute a Macro

Written by Bob Smith

Updated over month ago

What is a Macro and how is it different from automation?

Difference between Macro and Automation

Written by Bob Smith

Updated over month ago

How do I publish the articles

Publish the articles

Written by Bob Smith

Updated over month ago

How do I customize the look and feel of the help center

Customizing the look and feel of the help center

Written by Bob Smith

Updated over month ago

How do I receive tickets on the service module

Receiving tickets on the service module

Written by Bob Smith

Updated over month ago

How to set up the service module

Setting up service module

Written by Bob Smith

Updated over month ago